Returns & Refunds
We stand behind everything we make.
At Nord Form, quality is not optional — it’s our standard. If something isn’t right, we’ll fix it. Simple as that.
Our Policy
Because every Nord Form piece is made to order specifically for you, we do not accept returns or exchanges for change of mind or incorrect size selection. We encourage you to review our size guide carefully before placing your order.
When We Make It Right
We will offer a full replacement or refund if your item arrives:
- Damaged or defective
- Incorrectly printed or wrong item sent
- Significantly different from what was ordered
How to Request a Replacement or Refund
- Contact us within 7 days of receiving your order
- Send a clear photo of the issue to our support team via the Contact page
- We’ll review your request and respond within 24–48 hours
Refund Timeline
Approved refunds are processed within 5–7 business days and returned to your original payment method.
Questions?
We’re always here to help. Reach out via our Contact page and a member of our team will get back to you promptly.
“Your satisfaction is not a policy — it’s our promise.”